Get Support
SUPPORT CENTER
charmATL Member Support
We are dedicated to providing exceptional service to our members, ensuring you have access to the assistance you need when you need it. Use our online form to submit support tickets and receive prompt, expert help in various categories.
Need Urgent Assistance?
We are here for you
Em: charmatlanta@yahoo.com
Ph: 707 407 8577
Frequently Asked Questions
To submit a support ticket, log in to your AdColonist account and navigate to the Member Support portal. Choose the appropriate category for your issue, provide detailed information, and submit your ticket. Our team will review and respond to your request promptly.
You can track the status of your support ticket by logging into the Member Support portal. Here, you’ll find updates on the progress of your ticket and any actions taken by our support team.
Include as much detail as possible about your issue. This helps our support team understand and address your concern efficiently. For example, if you’re experiencing a technical issue, provide information about the device and browser you’re using, any error messages you received, and the steps you took before encountering the problem.
Our goal is to respond to all support tickets within 24 hours. However, response times may vary depending on the complexity of the issue. Rest assured, our team is committed to resolving your concerns as quickly as possible.
Yes, you can update your support ticket with additional information if needed. Log in to the Member Support portal, navigate to your ticket, and add the necessary details. This ensures our team has the most up-to-date information to assist you effectively.
